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Trip Cancellation & Refund Policy

Payments:

  • To reserve your spot on an Independent Surfer trip, we require a $500 USD strict non-refundable deposit.
  • Full payment is due 90 days before the trip start date. 
Cancellations:
 
If you wish to cancel for any reason, you will receive a percentage refund as follows:
 
  • 75% refund if cancelled 70 days or more before trip start date.
  • 50% refund if cancelled 50 days or more before trip start date.
  • 25% refund if cancelled 30 days or more before trip start date.
  • 0% refund if cancelled less than 30 days before trip start date.

Testing Covid-19 Positive:

The Independent Surfer will not provide a refund if you are unable to travel due to testing positive for Covid-19. 

Force Majure Cancellations:

A trip may be cancelled or altered due to a “force majeure” event (including, but not limited to, acts of god, severe weather events, armed conflict, pandemics, infrastructure failures, etc.). The Independent Surfer reserves the right, but in no way shall be required to offer comparable services and make changes to service providers if needed. If a trip gets cancelled due to force majeure, you will only receive a refund covering the funds that have not yet been sent or allocated to accommodation & service providers.  

Refund of Travel Arrangements:

The Independent Surfer is not responsible for the costs of any travel arrangements (including, without limitation flights, airline transfers, extra hotel stays, etc.) affected due to a cancellation or rescheduling of a trip.

Visas & Passports:

It is your responsibility to ensure that you have a valid passport and meet all country entry requirements. You are responsible for obtaining any required visas. The Independent Surfer will not be held liable or provide any refund if you are refused entry to a country due to lack of travel documentation.

Medical & Travel Insurance:

We highly recommend buying travel insurance and international medical insurance. Please also ensure your insurance includes hazardous activity insurance. The Independent Surfer will not be liable for a guests failure to obtain proper medical and/or travel insurance and resulting costs thereof.

Baggage delays & loss:

The Independent Surfer shall not be liable for any baggage delays or loss, including any damage or loss of surfboards.

Travel Delays or interruptions:

The Independent Surfer will not be liable for any conditions that delay your arrival or departure and add to your cost, such as extra charges caused by delays (late luggage, extra flights, etc.) or any variations from your itinerary (early departure, evacuation).

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