Independent Surfer

CANCELLATION AND REFUND POLICY

ONLINE SURF CONSULTING SESSIONS

We run our online surf consulting sessions ourselves – meaning that we plan our days around our scheduled calls with you.  Additionally, all sessions are planned around extreme time zone differences.  In order to keep things running smoothly, we have instituted the following change and cancellation policies:

  • At least 24 hours advance notice is required to cancel or make changes to an online session.
  • We will not provide any refund for sessions missed due to failure to provide 24 hours’ notice.
  • For cancellations made with at least 24 hours’ notice, we will provide a full refund.
  • For cancellations made with less than 24 hours’ notice, we will not provide any refund.
  • We will wait on all calls for exactly 10 minutes after the designated start time. If you do not dial-in within this timeframe, we will consider your session cancelled and you will not receive a refund.
  • All sessions start and end at the designated times. If you dial into a session late, we will not extend your session to make up for it.

ONLINE SURF CLASSES

Our online surf classes are run in a group format.  Thus, we cannot accommodate any changes to class dates and times.   

  • At least 24 hours advance notice is required to cancel your participation in an online surf class.
  • For cancellations made with at least 24 hours’ notice, we will provide a full refund.
  • For cancellations made with less than 24 hours’ notice, we will not provide any refund.

ONLINE COURSES

We are certain that you will enjoy our online courses.   Due to the nature of our online materials, we do not provide any refunds on online course purchases.

For cancellation requests please email independentsurfer@gmail.com

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